Category: Better Business
Converting new contacts into managed services clients
You pick up the phone to call a prospect. It rings … and rings … and you get sent to voicemail. This scenario is probably all too familiar to managed services providers. Chances are that unless you have forged a...
Three ways to use BCDR statistics to improve client satisfaction
I sometimes wonder whether IT service providers feel like dentists. Think about it. We all know it’s the right thing to do, but none of us really looks forward to going to the dentist. In the same vein, I can...
Ask an MSP Expert: As an MSP, how can I make billing simpler for myself and my customers?
Q: At the end of the last billing period, my MSP business ran into some issues. After the invoices were sent out, we got a number of calls from customers asking us to explain or provide details on the cost...
Advanced prospecting techniques for MSP business owners
There are some major differences between prospecting for managed services opportunities when you’re a sales executive versus prospecting when you’re the owner or leader of the business.
Using National Preparedness Month to build your business case
If disaster struck today, how would your customers fare? While this is an important question to ask yourself throughout the year, it’s especially relevant today as we kick off National Preparedness Month. In an initiative sponsored by FEMA and the...
Ask an MSP Expert: How can I set up a disaster recovery plan for a customer?
Q: I’m trying to close some business with a prospect in the legal services industry. We’re in the Pacific Northwest, so the office manager is worried about all the wildfires in the area and wants to create a disaster recovery...
How to buy a good prospecting list as an MSP — and what it should cost
One of the questions we are asked most often here at Managed Sales Pros is, “Where can I buy a GOOD prospecting list at a reasonable price?”
Ask an MSP Expert: What types of MSP marketing campaigns are most effective?
Q: I feel like I’m stuck in a rut with my MSP marketing, relying on traditional marketing tactics like telemarketing and referrals to find new business prospects. I want more of an impact. What are some simple, easy-to-execute campaigns that...
As a managed print service provider, how can I make the transition to managed IT services?
Q: I run my own managed print services company, and my SMB customers are starting to request additional IT services. So, I’m interested in making the transition to managed IT services so I can generate more recurring revenue for...
How to get free advertising for your managed services business
The media is dying of starvation. They have an endless appetite for quality information to share with their viewers, readers, and listeners. So why do so many managed service providers fail to recognize that journalists need regular feeding to keep...
