Category: Better Business
Robin Robins: Profiting From Problems
The best customers for us are the ones that present us with a new problem, because chances are, if one customer has that problem, 100 more have it, or 1,000, or 10,000. So you start thinking about solution development...
Ask an MSP Expert: How can a fixed-pricing model help grow my MSP business?
Q: I’m currently selling managed services using a per-gigabyte model, and at a conference I went to recently I heard other MSPs talking about how the fixed pricing model works well for their business. It sounds interesting, but I...
Stages of SMB virtualization adoption
A survey conducted recently by Techaisle projects that by the end of 2015 SMBs will virtualize a whopping 70 percent of their servers. This eager embrace of hypervisor technology — for business-critical workloads in particular — makes virtualization enablement services...
Avoid making this fatal MSP business mistake
When I was just a teenager, my father walked me into the local Burger King in Niagara Falls and introduced me to a man who would change my life forever. His name was Dennis, and he wasn’t a multi-million-dollar entrepreneur...
18 Do’s and Don’ts for 2016 Planning as an MSP
As we close in on the end of 2015, preparing for the new year is top of mind for many business owners, and if you’re like many of the MSPs we work with, you’re looking for some tips on how...
How to use cold calling as a thin wedge – the right way
When it comes to selling managed services, there are many things that you can use cold calling for, but one of the best uses is as a thin wedge. Yeah, it’s sales jargon, but “the thin wedge” is one of...
Profitability Plateau: Breaking reactive IT service habits
Are your monthly recurring revenue numbers plateauing at $75,000 to $100,000 a month? Is your profitability stagnant while you struggle to increase sales? Often, this is where MSPs get stuck. You’ve nailed down your processes and made a few sales,...
Ask an MSP Expert: How do I start a meaningful annual review process?
Q: As the end of the year approaches, I want to set 2016 goals for my 10 employees (administrators and technicians) and outline plans for their career development. We don’t have an HR presence, and I don’t have the budget...
Ask an MSP Expert: How can I thank my customers without breaking the bank?
Q: Earlier this week I received a thank you card in the mail from a vendor I partner with at my MSP business. I really liked the fact that they took the time to think of me and my...
Advice for IT service providers from the host of CNBC’s The Profit
Marcus Lemonis, the investor that hosts the highly rated show The Profit on CNBC, says IT service providers that want long-term success need to start focusing more on the people, processes, and products that define their business.
