Most Discussed Posts
Microsoft survey finds high growth companies are embracing AI
A couple of weeks ago, I wrote a piece on AI as an adjunct to your work, one that MSPs should definitely be embracing as a way to help your clients work more efficiently. This week, Microsoft came out with...
How savvy MSPs can overcome internal IT team objections
Managed service providers (MSPs) regularly encounter internal IT teams that are firmly convinced they can provide any IT service better and at a lower cost. The cost comparison usually doesn’t include the true fully-loaded cost of hiring a full-time employee...
OK – you’re an MSP. Now what?
MSPs have varied prospect bases. Some focus on servicing large enterprises where the effective decision maker is a technical person or group. But for the many MSPs that target small and medium enterprises (SMEs), there is often a completely different...
Can malware physically damage a computer?
The idea that a computer virus could damage hardware is something that has plagued the cyber community. Some of the more sensational stories out there suggest that it’s possible to send a bomb via email. I stumbled upon this article,...
Overcoming obstacles with selling security
From “Insecure platforms are a threat to your business!” and “There are millions of malicious people trying to break into your systems!” to “State-sponsored security attacks are a threat to you!”, the “Chicken Little” approaches to selling security never seem...
Three ways MSPs can use AI to increase their profits
When we talk about Artificial Intelligence (AI), we often consider it to be science-fiction — the stuff of the future. We rarely consider it be applicable to today’s business market.
Never offer a free technology audit when pitching MSP services
As a managed services provider, your “process” is more than just how you provide services to your clients every single day. It’s your key value differentiator — the rock-solid foundation upon which your competitive advantage is formed. Nobody does what...
MSPs need to look to the future of managed services now more than ever
The rate at which routine functions are automated, such as delivering patch updates is about to accelerate considerably. While that may sound like an advance that will benefit managed service providers (MSPs), it turns out that the automation of those functions...
Today’s hackers are definitely not your father’s hackers
There was once a hacker stereotype — the prototype was a pimply-faced teenage boy living in his parent’s basement in some nondescript suburb. His end goal was proving he could get into your network and show off his bonafides to...
Gary Pica: How to pace sales calls
Sales calls don’t have to be daunting, especially when you and your peers are struggling with the same issues. As you know, I’m always checking in with MSPs about how they’re overcoming challenges related to sales calls, and what I’ve...
