Most Discussed Posts

4 ways to hire an effective in-house telemarketer for your MSP
Hiring a great telemarketer isn’t easy. While their salaries may not be the costliest part of your payroll, the opportunity cost that comes along with making a poor hire is very high. Think of sales prospecting like an opportunity bank...

3 reasons a hot lead goes cold (and how to keep it from happening)
You had a great first call. It led to a great first meeting, and you’ve written the best managed services proposal ever. You’re ready to present it, but when you call your prospect to arrange a time, they aren’t responding....

MSP Training: How often and what kind?
According to Barracuda Network’s Evolving Landscape of the MSP 2024 report, 38 percent of managed service providers (MSPs) offer security awareness training (SAT). However, experts say that the percentage should be much higher because of the high return on investment...

Unlocking a new opportunity: Selling cybersecurity to schools for MSPs
Managed service providers (MSPs) often overlook schools and other educational institutions, even though they present an excellent opportunity for new business. That is, if one is ready to handle some of their inherent challenges. According to various market research reports,...

’Tis the season to avoid holiday email scams
Beware of common holiday email scams. As the holidays approach, businesses are busier than ever, and cybercriminals know it. Along with cheer, joy, and giving, the holidays also bring an unfortunate surge in cyber scams. As businesses tackle everything from...

Cybersecurity Threat Advisory: CRON#TRAP phishing campaign
A new phishing campaign, identified as CRON#TRAP, are targeting Windows systems with a preloaded Linux virtual machine (VM) to evade detection to conduct malicious acts. Continue reading this Cybersecurity Threat Advisory to learn how to protect against this phishing campaign....

Spotlight on how MSPs can influence organizations’ profitability
A recent PwC report shows that organizations with strategic relationships with managed service providers (MSPs) are far more profitable than those that simply employ them to reduce costs or plug capabilities gaps. According to a survey of 2,000 business leaders,...

Tech Time Warp: The staying power of COBOL
In this edition of Tech Time Warp, we see how technology moves quickly. Each new iPhone renders the previous generation obsolete, with the earliest models now firmly in the quaint antique category. That’s why it’s so remarkable that COBOL, a...