Results for: Ask an MSP Expert
Documenting processes is more important than ever
In the work-from-home era it is more important now than ever to have clearly defined workflows and processes. In many cases, it is no longer possible for employees to simply walk over to the next desk and ask a colleague...
Shift to the cloud creates additional IT complexities
In the wake of the COVID-19 pandemic, it’s clear that more applications will be moving into the cloud at a faster rate than ever. In general, organizations now have a much greater appreciation for IT flexibility and application resiliency. In...
Jumping the air gap
With everyone wearing masks and wincing each time someone coughs, airborne viruses have captured the attention of the world. Your client’s network can’t catch COVID-19 from a sneeze, but it can catch other airborne viruses.
Q&A: A Channel Chief assesses the state of managed services
As the build to Global MSP Day 2020 continues, Smarter MSP discussed the upcoming virtual event with eight-time CRN Channel Chief, Neal Bradbury. Neal shared his outlook on the current state of the managed services industry and opportunities that will...
IT’s priorities are changing quickly in the face of the pandemic
Things are a bit crazy out there. Many of your clients have likely shut down their offices — where possible — and moved to work-from-home. Even businesses like restaurants have had to alter the way they do business — and...
Selling in tough times
The job of the tech salesperson has suddenly become a lot harder, despite a great run of healthy demand and innovation in the recent past. Life’s been pretty good for the past few years. The Brookings Institute reported in 2019...
More work-from-home pitfalls emerge
As remote working has become the new normal for enterprises of all sizes there continue to be adjustments and pitfalls for both the MSP, and the workforce to navigate. Some companies have been working almost exclusively remotely for nearly a...
Survey identifies data protection as top service being delivered by third-parties
A survey of 110 IT decision-makers based in the U.S. suggests that the reliance on third-party IT services is starting to increase as IT becomes more complex. Conducted by US Signal, a provider of data center services, the survey finds...
Start the new year with improved password hygiene
It took a long time, but I finally started changing my passwords on a regular basis. Previously, I viewed a familiar password as akin to Mom’s mac and cheese: easy comfort for the cyber soul. A hacker would never breach...
View from Australia: Is 2020 the year of the deepfake?
Malware and hackers do not recognize international boundaries. Human-made viruses quickly sweep across the globe like sneeze-passed cyber versions of their biological namesakes. The good news is that security precautions don’t stop at the borders either. Some of the most...
