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MSPs must watch out for TrickBot

MSPs must watch out for TrickBot

The history of malware is littered with viruses that were created solely to obtain banking information. One of the best known in recent years has been TrickBot, and lately, it has re-emerged with increased intensity. Since at least 2016, TrickBot...

/ August 6, 2020 / 6 Comments
Ask an MSP Expert: How can I convince clients to add VPNs for a remote workforce?

Ask an MSP Expert: How can I convince clients to add VPNs for a remote workforce?

Q: We are now supporting more clients with remote workers than we ever have before. We see using VPNs as a very useful tool for helping to securing their workforces, but some clients are reluctant to use them. What can...

/ April 20, 2020 / 6 Comments
Best practices for managing a remote workforce during an emergency

Best practices for managing a remote workforce during an emergency

The idea of promoting remote work has gained traction across businesses of all sizes. It provides flexibility to colleagues and creates a workforce without limits to city, state, or country. Offering this option to employees is a nice perk and...

/ March 18, 2020 / 6 Comments
block time billing
Block-time billing as a stepping stone to managed services

Block-time billing as a stepping stone to managed services

In my previous two articles, I’ve shared my thoughts on why should you move to the managed services model and also written on how to understand which of your existing clients will move to managed services. But for many IT...

/ September 12, 2018 / 5 Comments
Ask an MSP Expert: How can an RMM automate security offerings?

Ask an MSP Expert: How can an RMM automate security offerings?

Q: I have heard that adding an RMM tool can improve delivery of our managed security services offering for customers, specifically through automation. How can an RMM tool do this? If the new situation that MSPs and their clients find...

/ June 1, 2020 / 4 Comments
MSP marketing strategy
Why security should be a pillar in your MSP marketing strategy

Why security should be a pillar in your MSP marketing strategy

Looking back on my two decades of industry experience, one thing I can say for sure is that while the digital era has brought a huge number of benefits with it, it’s also brought a number of significant disadvantages, too....

/ May 16, 2018 / 4 Comments
manual network management
Stop doing these 7 manual network management tasks

Stop doing these 7 manual network management tasks

Active network infrastructure management is a key element of any managed service offering. Traditionally, network management has involved a lot of tedious manual work, making it expensive and very hard to scale. And that’s why many MSPs have shied away...

/ January 10, 2018 / 4 Comments
Ask an MSP Expert: How can we streamline our patch management process?

Ask an MSP Expert: How can we streamline our patch management process?

Q: With the increase of cyber attacks and the growing remote workers, what are some best patch management practices to better protect my customers? Patch management serves as a key defense against cyber threats and is also required to ensure...

/ June 8, 2020 / 3 Comments
Ask an MSP Expert: How can my MSP balance new and old marketing strategies?

Ask an MSP Expert: How can my MSP balance new and old marketing strategies?

Q: As we start the new year, I am hearing about new technologies and strategies that my MSP can utilize in its marketing. Which ones should I add to my MSP’s marketing efforts and how do I balance using these...

/ February 3, 2020 / 3 Comments
Can malware physically damage a computer?

Can malware physically damage a computer?

The idea that a computer virus could damage hardware is something that has plagued the cyber community. Some of the more sensational stories out there suggest that it’s possible to send a bomb via email. I stumbled upon this article,...

/ December 19, 2018 / 3 Comments