Most Discussed Posts

MSPs focusing solely on tech support will not survive

MSPs focusing solely on tech support will not survive

Most MSPs are started by an engineer with a desire to provide people with tech support. You saw someone who needed help and figured “I can do that!” Maybe you worked for other IT support companies and decided you could...

/ April 27, 2021 / 6 Comments
Ask an MSP Expert: How can I convince clients to add VPNs for a remote workforce?

Ask an MSP Expert: How can I convince clients to add VPNs for a remote workforce?

Q: We are now supporting more clients with remote workers than we ever have before. We see using VPNs as a very useful tool for helping to securing their workforces, but some clients are reluctant to use them. What can...

/ April 20, 2020 / 6 Comments
Best practices for managing a remote workforce during an emergency

Best practices for managing a remote workforce during an emergency

The idea of promoting remote work has gained traction across businesses of all sizes. It provides flexibility to colleagues and creates a workforce without limits to city, state, or country. Offering this option to employees is a nice perk and...

/ March 18, 2020 / 6 Comments
A look at cybersecurity halfway through 2021

A look at cybersecurity halfway through 2021

We are midway through 2021, so now is an excellent time to stop and take stock in the cybersecurity landscape, both where we’ve been and where we are going. I talk to scores of cybersecurity experts each month, which has...

/ July 7, 2021 / 5 Comments
Ask an MSP Expert: The 3 pillars of a security-centric approach

Ask an MSP Expert: The 3 pillars of a security-centric approach

In today’s evolving cyberthreat landscape, it is vital for managed service providers (MSPs) to take a security-centric approach to their business. Highlighting the importance of this, but making it even more challenging, is today’s climate of remote workforces, shifting perimeters,...

/ May 3, 2021 / 5 Comments
Ask an MSP Expert: How can my MSP balance new and old marketing strategies?

Ask an MSP Expert: How can my MSP balance new and old marketing strategies?

Q: As we start the new year, I am hearing about new technologies and strategies that my MSP can utilize in its marketing. Which ones should I add to my MSP’s marketing efforts and how do I balance using these...

/ February 1, 2021 / 5 Comments
block time billing
Block-time billing as a stepping stone to managed services

Block-time billing as a stepping stone to managed services

In my previous two articles, I’ve shared my thoughts on why should you move to the managed services model and also written on how to understand which of your existing clients will move to managed services. But for many IT...

/ September 12, 2018 / 5 Comments
Remote work cybersecurity: Choosing between VPN and ZTNA

Remote work cybersecurity: Choosing between VPN and ZTNA

With many businesses accepting remote and hybrid work models, businesses are now looking to MSPs to evaluate the long-term sustainability of their existing cybersecurity infrastructure to ensure their businesses are protected. For many, this means turning from existing cybersecurity protections...

/ July 5, 2021 / 4 Comments
Tech Time Warp: Stuxnet takes malware to the next level

Tech Time Warp: Stuxnet takes malware to the next level

Today’s action movies and thrillers routinely feature some hacker-type who—armed with a laptop in a chunky military-grade case—can infiltrate the most impenetrable of digital fortresses in a few furious keystrokes. But in the real-life case of Stuxnet, first detected in...

/ June 18, 2021 / 4 Comments
MSPs must follow the data to find the money

MSPs must follow the data to find the money

Savvy managed service providers (MSPs) need to be paying more attention to where data is being processed and analyzed because the pendulum is definitely swinging once again. The bulk of enterprise IT organizations today are in the midst of some...

/ June 17, 2021 / 4 Comments