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MSPs must watch out for TrickBot
The history of malware is littered with viruses that were created solely to obtain banking information. One of the best known in recent years has been TrickBot, and lately, it has re-emerged with increased intensity. Since at least 2016, TrickBot...
Tech Time Warp: Compaq introduces the Presario and dominates the PC market
If you owned a home computer in the 1990’s, chances are it was a Compaq Presario. Today, the name Compaq might incite nostalgia, but during the 1980’s and 1990’s, Compaq dominated the personal computer market. Compaq was one of the...
Ask an MSP Expert: How can I convince clients to add VPNs for a remote workforce?
Q: We are now supporting more clients with remote workers than we ever have before. We see using VPNs as a very useful tool for helping to securing their workforces, but some clients are reluctant to use them. What can...
Best practices for managing a remote workforce during an emergency
The idea of promoting remote work has gained traction across businesses of all sizes. It provides flexibility to colleagues and creates a workforce without limits to city, state, or country. Offering this option to employees is a nice perk and...
Block-time billing as a stepping stone to managed services
In my previous two articles, I’ve shared my thoughts on why should you move to the managed services model and also written on how to understand which of your existing clients will move to managed services. But for many IT...
Ask an MSP Expert: How can an RMM automate security offerings?
Q: I have heard that adding an RMM tool can improve delivery of our managed security services offering for customers, specifically through automation. How can an RMM tool do this? If the new situation that MSPs and their clients find...
Tech Time Warp: Michael Dell launches his empire from a dorm room
Think back to your freshman year of college and the activities that ensued in your dorm room: Cramming for tests? Late night pizza? Perhaps some partying? Great memories, right? At least until you compare your freshman year experience to Michael...
Why security should be a pillar in your MSP marketing strategy
Looking back on my two decades of industry experience, one thing I can say for sure is that while the digital era has brought a huge number of benefits with it, it’s also brought a number of significant disadvantages, too....
Stop doing these 7 manual network management tasks
Active network infrastructure management is a key element of any managed service offering. Traditionally, network management has involved a lot of tedious manual work, making it expensive and very hard to scale. And that’s why many MSPs have shied away...
Ask an MSP Expert: How can I convince customers to add cloud backup?
Q: As an MSP owner, I know how cloud backup serves a vital purpose for protecting my clients Microsoft Office 365 environment. How can I best convince my customers that cloud backup is required for Office 365 even if retention...