Most Discussed Posts

MSP marketing strategy
Why security should be a pillar in your MSP marketing strategy

Why security should be a pillar in your MSP marketing strategy

Looking back on my two decades of industry experience, one thing I can say for sure is that while the digital era has brought a huge number of benefits with it, it’s also brought a number of significant disadvantages, too....

/ May 16, 2018 / 4 Comments
manual network management
Stop doing these 7 manual network management tasks

Stop doing these 7 manual network management tasks

Active network infrastructure management is a key element of any managed service offering. Traditionally, network management has involved a lot of tedious manual work, making it expensive and very hard to scale. And that’s why many MSPs have shied away...

/ January 10, 2018 / 4 Comments
Pioneers in Tech: Radia Perlman and the Spanning Tree Algorithm

Pioneers in Tech: Radia Perlman and the Spanning Tree Algorithm

You may not have heard of the “Spanning Tree Algorithm,” but it’s the backbone of the Ethernet technology we enjoy and rely upon today. The algorithm, also known as the “Spanning Tree Protocol” or STP, was the brainchild of Radia...

/ September 11, 2020 / 3 Comments
Ask an MSP Expert: How can I convince customers to add cloud backup?

Ask an MSP Expert: How can I convince customers to add cloud backup?

Q: As an MSP owner, I know how cloud backup serves a vital purpose for protecting my clients Microsoft Office 365 environment. How can I best convince my customers that cloud backup is required for Office 365 even if retention...

/ August 17, 2020 / 3 Comments
Need to increase your MSP sales? Look at Chris Rock

Need to increase your MSP sales? Look at Chris Rock

The other day, during a private consulting call with a client that I recently started working with, I was asked what I thought was, at first, a simple question. He wanted to know how he could better handle some of...

/ September 5, 2018 / 3 Comments
Email bombing is making a quick comeback

Email bombing is making a quick comeback

I have an old AOL email account that I haven’t opened in seven years — maybe even ten. Right now, it’s a swamp of spam. My AOL could be email bombed, and I wouldn’t know or care. “Email bombing,” despite...

/ August 29, 2018 / 3 Comments
cyber insurance
Ask an MSP Expert: Why does my MSP need a Cyber Liability Insurance policy?

Ask an MSP Expert: Why does my MSP need a Cyber Liability Insurance policy?

Q: My MSP business is growing, and I’m concerned about staying properly insured. I carry the required insurance on our service vans, and I have a general liability policy that a long-time family friend who is also an insurance salesman...

/ July 2, 2018 / 3 Comments
Thought leadership
Carrie Simpson: Thought leadership prospecting the right way

Carrie Simpson: Thought leadership prospecting the right way

Thought leadership prospecting combines personalized interactions with automated marketing touches. It uses carefully curated content and intelligent one-on-one discussions to begin and nurture relationships with qualified prospects. The good news is that you can start thought leadership prospecting using the...

/ April 18, 2018 / 3 Comments
MSP niche
Mike J Douglass: Find your MSP niche and take your business to the next level

Mike J Douglass: Find your MSP niche and take your business to the next level

A lot of managed service providers and IT suppliers look the same — they’re all vanilla. Ten years ago, this was fine because you were still in high demand for your IT skills and knowledge. Now with advancements in technology, automation,...

/ March 21, 2018 / 3 Comments
Microsoft
Tech Time Warp: The Origin of the Name “Microsoft”

Tech Time Warp: The Origin of the Name “Microsoft”

Quick: Name some of the mostly widely used portmanteaus of the past 40 years. You might think of “Bennifer,” “Brangelina,” and other failed celebrity couples, but did you think of Microsoft? On Jan. 2, 1975, Microsoft co-founders Bill Gates and...

/ January 5, 2018 / 3 Comments